Management of non-conformities and corrective actions (ENAC NO-11)

In any organization, non-compliance with applicable requirements may arise in the course of daily activities (reference standards, customer requirements, regulatory obligations, etc.), which in some cases may even call into question the quality of the work itself or its technical competence. ENAC Operational Note 11 (NO-11) is the document that, among other aspects, describes the method established by ENAC, the Spanish National Accreditation Body, for classifying nonconformities according to their severity, as detected during the accreditation processes of a conformity assessment body (CAB), such as Testing and Calibration Laboratories, Inspection Bodies, etc.

In this training, we help you to clearly understand the key concepts, as well as the steps to follow for the correct management of nonconformities and corrective actions, so that you can optimize the process and consider it the best tool for problem-solving.